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172/2 PECHS Main Tariq Road, Bahria Town Tower, Floor No. 20, Office No 1, Karachi, Pakistan
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Careers: [email protected]
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Ph: (021) 111 326 675
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BPO Solutions

BPO Services.

We get results, and we get them quickly - first time, every time and all the time

We are one of the leading e-Commerce business process outsourcing (BPO) provider that offers Omni channel support & CX, back-office, digital transformation & intelligent automation services. Our team of BPO experts draw on over 10 years of experience to create value and deliver better business outcomes to help your organization:

  • Deliver engaging customer experiences across multiple channels and markets, in all your customers’ languages
  • Adopt digital and automated processes seamlessly
  • Cope with unpredictable events with minimal disruption to customer care operations
  • Innovate processes to continuously increase productivity & efficiency and effectively scale operations as they grow in size and scope

Customer Management & CX

Premier Customer Care

Proactive, outcome-focused support to help reinforce brand values and build loyalty with high-value customers.

Technical Support

Highly differentiated troubleshooting, monitoring, and maintenance support to create positive, user-friendly brand experiences.

Social Media Support

Leading social media management tools and solutions to engage with customers 24/7.

Fulfillment

Highly effective order processing, portal management and delivery scheduling services that help clients realize cost savings.

Multi-channel Support

Compelling customer experiences via any channel to enhance customer trust and loyalty.

Digital Transformation & Intelligent Automation

Intelligent Automation

Solutions to enable the automation of your front, middle and back-office processes, effectively blending agent-driven & digital customer experiences

IVR Technology

Advanced IVR phone system technology increase customer satisfaction and seamlessly route calls

CX Consulting Services

Building sustainable, data-driven customer experience (CX) strategies to create meaningful interactions and increase customer retention

Digital Platforms

Data-driven digital strategies to influence the metrics that matter and increase leads & sales

E-Commerce

E-Commerce solutions that leverage data, expertise & technology to accelerate online marketplace growth

Flexible operating models

We offer flexible operating models tailored to client requirements that deliver bespoke solutions at any scale.

End-to-end

Let us run your support operations end-to-end with best-in-class SOPs to deliver exceptional operational performance and consistently achieve KPIs.

Collaborative

Manage your support operations internally while leveraging our skilled talent, top notch facilities and shared support services.

Workspaces

Acquire state-of-the-art working spaces for your support operations with flexible leases and low deposits.

Fulfillment

Highly effective order processing, portal management and delivery scheduling services that help clients realize cost savings.

Multi-channel Support

Compelling customer experiences via any channel to enhance customer trust and loyalty.

28

designers and
developers

345

awards for digital
innovation

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We’re a team of geeks who are excited about unique ideas and help brands and companies to create amazing identity by crafting top-notch eCommerce websites.

  • Location:

    ECOM PK PVT LTD,
    8th Floor, Block A,
    Finance & Trade Centre (FTC),
    Shahrah-e-Faisal,
    Karachi, Pakistan.
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